IT Manager 

Department: Information Technology

Reports To: VP of People & Administration

Job Type: Full-Time | Exempt 

Compensation: $130,000, plus annual discretionary bonus 

Onsite: Monday-Thursday 7:00-5:00, Friday 7:00-12:00, plus after-hours availability for maintenance windows and escalations 

Benefits: Medical & Dental, Retirement, Life Insurance, Paid Holidays and Time off 

Position Summary: 

Renfrow is hiring an IT Manager to own technology for 250+ employees across 5 locations. You'll inherit a setup that is co-managed in house and currently runs largely through an external managed service provider. Part of this role is to turn it into something more deliberate: build an internal team, manage an MSP scoped to what it genuinely does best, standardize infrastructure across sites, and the key systems talking to each other. This is a hands-on role, you'll be setting direction and also doing the work. 

Key Responsibilities: 

Build and lead the internal IT function 

• Define the IT Support Specialist role, run the hire, and onboard them 
• Set priorities, standards, and escalation paths for the internal team 
• Decide what work belongs in-house versus with the MSP, and rescope the MSP contract as internal capability grows 
• Develop future team members 

End-user support and service quality 

• Own the user experience of IT across all sites: ticket volume, resolution times, recurring issues, customer satisfaction 
• Establish clear intake and triage between the internal team and the MSP 
• Eliminate root causes behind repeat tickets rather than resolving them faster 
• Standardize onboarding/offboarding, device provisioning, and documentation across locations 
• Routinely be present at each site to understand needs and how each one operates 
• Manage all software and software licensing. 
• Manage hardware and mobile devices, including laptops, iPads, cell phones, tv’s, NovoConnects, firewalls, servers, access points, protectors, and WiFi hot spots 
• Reducing/eliminating downtime. 

MSP and vendor management 

• Hold the MSP accountable through defined SLAs and regular service reviews 
• Serve as the escalation point when the MSP's process isn't working 
• Manage contracts, renewals, and licensing 

Infrastructure and cloud migration 

• Maintain infrastructure to a common standard including network, connectivity, endpoints, identity 
• Own backup, disaster recovery, and continuity planning 
• Plan capacity and hardware lifecycles 
• Mitigate security risks 

AI and systems integration 

• Map and improve Renfrow's core systems integration (Vista, iSolved, FastPipe, Bluebeam) 
• Design and deliver necessary integrations; bring solutions and recommendations 
• Evaluate and help pilot AI tooling through assessment of cost, data privacy, and productivity gain 
• Set practical AI governance: acceptable use, data handling, and where company information should and shouldn't go 

Work Environment: 

Work is performed in both an office setting and at active construction sites. The Project Manager must be able to visit jobsites, navigate uneven terrain, and observe field conditions. 

Qualifications: 

Required 

• 7+ years in IT, including experience owning a function or major program 
• Some level of management experience 
• Experience managing an MSP or outsourced provider 
• Multi-site infrastructure experience: networking, identity, endpoint management across locations 
• Hands-on cloud migration experience 
• Systems integration experience; APIs, data mapping, and an understanding of why integrations fail 
• Ability to prioritize and explain solutions to non-technical leadership 

Preferred 

• Practical experience deploying AI tooling in a business setting 
• Security and compliance depth ([relevant framework]) 
• Certifications: IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) 

What Success Looks Like:

First 90 days: inventory of systems, sites, licenses, and vendor contracts complete; MSP performance assessed against current SLAs; top risks documented for leadership; support role scoped and posted. Existing projects reviewed and recommendations for next steps communicated. 

Renfrow Industrial is an equal opportunity employer.

Apply Below!